SHIPPING POLICY

PersonaPath

Last Updated: February 2026

At PersonaPath, we strive to deliver your personalised supplement packages promptly and securely. Please read the following shipping policy to understand our procedures, timelines, and your responsibilities.

1. Delivery Areas

PersonaPath currently ships to Denmark, Scandinavia, and select European countries. The available delivery territories are indicated during the checkout process on our Site.

If you wish to receive products in a country not listed during checkout, please contact us at support@persona-path.com or via live chat. We will advise whether delivery to your location is possible and, if so, under what terms, including delivery time and cost.

2. Shipping Partners

We partner with reliable local and international carriers to ensure your order arrives safely and on time. You may be able to select your preferred carrier and delivery method during checkout, where available.

3. Processing and Delivery Times

Order Processing: Orders are typically dispatched within 1–3 business days after payment confirmation.

Estimated Delivery: Delivery typically takes between 2–10 business days from the dispatch date, depending on your location and the delivery method selected.

Subscription Orders: For subscription customers, your payment method is charged 3 to 5 days before your scheduled dispatch date. We aim to dispatch your shipment so that it arrives before your current supply runs out. You can view your next dispatch date by logging into your account on our Site.

Please note that delivery times are estimates and not guaranteed. Delivery times may vary due to external factors such as customs processing, public holidays, carrier delays, or other circumstances beyond our control. While we do our best to ensure timely deliveries, PersonaPath cannot be held responsible for delays caused by such factors.

If delivery is not made within 30 days of the conclusion of the contract, you may cancel your order in accordance with applicable EU consumer law. In such cases, we will refund all sums paid, including delivery costs, within 14 days.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before you complete your order. These charges may vary based on your delivery location and the shipping method selected.

PersonaPath may offer free shipping promotions from time to time, which will be communicated on the Site.

5. Customs and Duties

For orders shipped outside of Denmark and/or outside the European Union, you may be liable for customs duties, import taxes, and other local fees imposed by your country’s authorities. These charges are determined by your local customs office and are your sole responsibility. PersonaPath cannot predict these charges in advance, and they are not included in the product price or shipping cost.

6. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so you can monitor the status of your shipment. If you do not receive tracking information within 3 business days of your order, please contact us at support@persona-path.com or via live chat.

7. Customer Responsibility

Address Accuracy: It is your responsibility to ensure that your shipping address is correct, complete, and up to date. PersonaPath is not liable for non-delivery, delays, or additional costs caused by incorrect or incomplete address information provided by you.

Receiving Delivery: If delivery to a parcel locker or pick-up point is selected, you are responsible for collecting your package within the carrier’s specified timeframe. If a package is returned to us due to non-collection, we may offer to resend it subject to an additional shipping fee.

8. Lost or Delayed Shipments

If your shipment is significantly delayed or appears to be lost in transit, please contact us at support@persona-path.com or via live chat. We will investigate the issue with the carrier and, where appropriate, arrange for a replacement or refund in accordance with our Return and Refund Policy.

9. Damaged Shipments

If you receive a package that is visibly damaged upon delivery, please:

• Note the damage with the carrier at the time of delivery, if possible.

• Contact us at support@persona-path.com or via live chat within 7 days of delivery.

• Provide your order number and photographic evidence of the damage.

We will arrange for a replacement or refund at no cost to you. Please refer to our Return and Refund Policy for full details.

10. Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

PersonaPath

Address: Konsul Jensens Gade 3, 3Th, 8700 Horsens, Denmark

Email: support@persona-path.com

Live Chat: Available on our Site

For detailed information regarding returns, refunds, liability, and your consumer rights, please refer to our Terms and Conditions and Return and Refund Policy, available on our Site.