Terms and Conditions of PersonaPath

Last Updated: 2025

Welcome to PersonaPath. These Terms and Conditions ("Terms") outline the rules, responsibilities, and limitations of the use of our website, products, and services. By using PersonaPath’s website, completing the health quiz, or purchasing our personalized nutritional supplements, you agree to these Terms. If you do not agree to these Terms, please discontinue your use of PersonaPath services immediately.

1. About PersonaPath

1.1 PersonaPath ApS (“PersonaPath,” “we,” “us,” “our”) is a company registered in Denmark specializing in personalized nutrition. Our services include a health quiz to assess individual health needs and provide tailored supplement packages.

1.2 As part of the service, PersonaPath delivers monthly supplement packages tailored to your needs and provides digital resources, including e-books, action plans, and email-based lifestyle recommendations.

1.3 The services offered are intended to support general health and wellness and are not substitutes for professional medical advice, diagnosis, or treatment.

1.4 Contact Information:

• Company Name: PersonaPath

• Registered Address: Konsul Jensens Gade 3, 3Th, 8700 Horsens, Denmark

• Email: support@personapath.com

• Phone: +45 50356037

2. Eligibility and Use of Website

2.1 Eligibility You must be at least 18 years old to use our website or purchase our products. By accessing PersonaPath, you confirm that you meet this requirement.

2.2 Prohibited Use You agree not to misuse our website for illegal purposes, such as attempting to gain unauthorized access, distributing malware, or engaging in activities that harm PersonaPath, other users, or third parties. We reserve the right to suspend or terminate accounts involved in misuse.

2.3 Account Responsibility You are responsible for maintaining the confidentiality of your account credentials. Any unauthorized access due to negligence is your responsibility, and PersonaPath will not be liable for resulting damages.

3. The PersonaPath Health Quiz

3.1 Purpose and Process The PersonaPath health quiz is an essential tool for collecting information about your health, lifestyle, and dietary habits. This information allows us to create personalized supplement recommendations tailored to your specific needs.

3.2 User Responsibility The accuracy of the supplement recommendations depends on the quality and truthfulness of the information you provide. You agree to answer the quiz questions accurately and update your information as needed to reflect changes in your health or lifestyle. PersonaPath is not responsible for outcomes arising from inaccurate, incomplete, or outdated quiz responses.

3.3 Limitations of the Quiz The health quiz and recommendations are intended as a wellness tool and do not replace professional medical advice, diagnosis, or treatment. Always consult with a healthcare provider before starting new supplements, especially if you are pregnant, nursing, or managing chronic conditions.

4. Subscription and Purchase Options

4.1 Overview PersonaPath operates on a subscription basis with automatic monthly renewals unless canceled by the customer. Each subscription package includes a 30-day supply of supplements personalized based on your health quiz responses.

4.2 Account Registration To subscribe, you must create a PersonaPath account. You are responsible for maintaining the confidentiality of your account credentials and ensuring that no unauthorized person accesses your account. PersonaPath is not liable for unauthorized access resulting from user negligence.

4.3 Individual Purchases In addition to subscriptions, PersonaPath offers the option to purchase single items or products without committing to a subscription. These purchases are subject to the same terms regarding delivery, returns, and liability.

4.4 Automatic Renewal Subscriptions automatically renew each month unless canceled through your account at least 48 hours before your next billing cycle.

4.5 Modifications Subscription preferences, such as supplement formulations or delivery schedules, can be modified through your account settings. Changes submitted less than 48 hours before the next billing cycle will apply to the following month.

4.6 Subscription Cancellation You may cancel your subscription at any time through your account settings. Cancellation requests must be submitted before the next billing cycle to avoid charges for that month.

4.7 Minimum Subscription Period The minimum subscription period is 30 days. Subscriptions renew on the same day every month as the initial purchase unless canceled or modified by the customer. Modifications and cancellations can be made through the customer’s account page.

4.8 Subscription Fees and Discounts The subscription fee remains the same as the initial full subscription fee without any discounts. If discounts were applied for the first month, no additional discounts will apply from the second month onwards unless explicitly stated otherwise on the website.

5. Personalized Product Recommendations

5.1 Data-Driven Customization PersonaPath uses the data collected through the health quiz to recommend supplements. Our proprietary algorithms and expert insights aim to provide the most suitable products for your needs.

5.2 Disclaimer Individual results may vary based on biological factors, adherence to recommendations, and external influences. PersonaPath does not guarantee specific health outcomes.

6. Payment Terms

6.1 Pricing and Taxes All prices are listed in DKK and include applicable VAT. Additional charges, such as shipping fees, will be displayed during checkout.

6.2 Payment Methods PersonaPath accepts major credit/debit cards and other payment options listed on the website. Payment will be processed on your designated billing date.

6.3 Failed Payments If a payment fails, PersonaPath will attempt to charge your payment method up to three times. If payment cannot be processed, your subscription will be suspended until resolved.

7. Delivery Policy

7.1 Delivery Partners and Options PersonaPath collaborates with local delivery carriers to ensure secure and efficient shipping. Customers can choose their preferred delivery carrier, method, and location during the checkout process.

7.2 Delivery Timeframes Orders are dispatched within 1–3 business days. Standard delivery times range from 2–10 business days, depending on location.

7.3 Delivery Areas PersonaPath ships to Denmark, Scandinavia, and select European countries.

7.4 Customer Responsibility Ensure your delivery address is accurate and updated in your account. PersonaPath is not liable for non-delivery due to incorrect address details.

7.5 Delivery Tracking Customers will receive tracking details upon dispatch to monitor their package.

7.6 Delayed or Lost Shipments In cases of significant delays or lost shipments, PersonaPath will investigate with the carrier and provide a replacement or refund if necessary.

8. Refund Policy

8.1 30-Day Refund Guarantee Customers are entitled to a full refund within 30 days of purchase, no questions asked. Refunds do not require the return of purchased items, as these cannot be resold. Refunds are issued to the original payment method. Contact support@personapath.com to request a refund, providing proof of purchase and order details.

8.2 Exceptions to Refunds Refunds are not provided beyond the 30-day period unless exceptional circumstances are demonstrated. PersonaPath reserves the right to deny refunds if fraudulent or abusive claims are detected.

8.3 Damaged or Incorrect Items PersonaPath will replace damaged or incorrect items free of charge. Customers must notify us within 7 days of receiving the product. Photographic evidence of the issue may be required to process replacements.

9. Consumer Right of Withdrawal (EU and Danish Laws)

9.1 Right of Withdrawal Customers in the EU have the right to withdraw from their purchase within 14 days of receiving the goods. PersonaPath honors this right with full refunds provided upon request.

9.2 Refund Process Refunds are processed within 14 days of receiving the withdrawal request. Customers are not required to return goods as supplements cannot be resold.

10. Return Policy

10.1 No General Returns PersonaPath does not accept returns for personalized products unless they are defective or incorrect.

10.2 Exceptions Returns are accepted in cases of:

• Damaged products upon delivery.

• Incorrect items sent. For such cases, PersonaPath will cover return shipping costs and arrange a replacement or refund.

10.3 Individual Cases Return requests for reasons other than damage or incorrect items are reviewed individually.

11. Complaints Procedure

11.1 Submitting Complaints Customers can file complaints regarding products or services via email at support@personapath.com. Include order details, a description of the issue, and any supporting evidence (e.g., photos).

11.2 Resolution Process Complaints are acknowledged within 2 business days and resolved within 14 business days. If a complaint requires extended investigation, customers are notified of the expected resolution timeline.

12. Conflict Resolution

12.1 Amicable Resolution PersonaPath aims to resolve disputes through direct communication. Customers are encouraged to contact our support team first.

12.2 Mediation and Arbitration Unresolved disputes may be referred to the Danish Consumer Complaints Board or equivalent EU mediation bodies.

12.3 Jurisdiction These Terms are governed by Danish law, and disputes are subject to the jurisdiction of Danish courts.

13. Health Disclaimer

13.1 General Use PersonaPath supplements are not intended to diagnose, treat, cure, or prevent any disease. They are wellness tools designed to support general health and well-being.

13.2 Medical Advice Always consult a healthcare provider before starting any new supplement regimen, particularly if you are managing a medical condition, are pregnant or breastfeeding, or are taking prescription medication.

13.3 Proper Usage and Dosage Each package of supplements is accompanied by a detailed usage guide specific to your personalized recommendations. This guide includes:

• Daily Dosage: The exact number of supplements to take each day.

• Timing and Method of Intake: Instructions on when and how to take your supplements (e.g., with meals, water).

• Storage Instructions: Recommendations on how to store your supplements to maintain their quality, such as keeping them in a cool, dry place away from direct sunlight.

13.4 Additional Precautions Do not exceed the recommended daily dosage unless instructed by a healthcare professional. Discontinue use and consult a doctor immediately if you experience adverse reactions.

13.5 Limitation of Liability for Adverse Reactions PersonaPath takes great care in designing personalized supplement packages based on the information provided through your health quiz. However, we cannot guarantee that our products will be free of all potential adverse effects, as individual reactions to supplements may vary.

14. Intellectual Property

14.1 Ownership of Content All content on the PersonaPath website, including but not limited to text, images, algorithms, and branding, is the intellectual property of PersonaPath or its licensors.

14.2 Prohibited Use Unauthorized reproduction, modification, distribution, or commercial use of PersonaPath’s intellectual property is strictly prohibited.

15. Privacy and Data Protection

15.1 Data Collection and Usage PersonaPath complies with GDPR and Danish data protection laws. Data collected is used solely to provide and improve our services.

15.2 Privacy Policy Refer to our Privacy Policy for detailed information on data collection, storage, and processing.

16. Limitation of Liability

16.1 General Limitations PersonaPath is not liable for indirect, incidental, or consequential damages arising from the use of products or services.

16.2 Customer Responsibilities Customers are responsible for ensuring that product usage complies with provided guidelines and does not conflict with any health conditions.

17. Governing Law and Disputes

These Terms are governed by Danish law. Disputes are subject to the exclusive jurisdiction of Danish courts.

18. Amendments to These Terms

PersonaPath reserves the right to update these Terms. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

19. Contact Information

For inquiries, complaints, or assistance, contact us:

• Email: support@personapath.com

• Phone: +45 50356037

• Address: Konsul Jensens Gade 3, 3Th, 8700 Horsens, Denmark