Question 1

How do I use a discount code?

Accepted Answer

You can enter your discount code at checkout. Look for the "Discount code" field on the payment page, enter your code, and click "Apply." The discount will be reflected in your order total before you complete the purchase.Please note that only one discount code can be used per order, and codes cannot be combined with other promotions unless otherwise stated. If your code isn't working, double-check the expiration date and any specific conditions (such as minimum order value).

Question 2

What is the difference between first order and refill orders?

Accepted Answer

Your first order includes the full quantities of each supplement to get you started on your plan. Refill orders are the recurring deliveries that follow, typically shipped every 30 days.The contents of your refill orders match your current subscription plan. If you've made changes to your plan (through your dashboard or after retaking the quiz), your next refill will reflect those updates. Refill pricing is discounted compared to one-time purchases.

Question 3

How do I modify my subscription order?

Accepted Answer

You can modify your subscription from your account dashboard. Changes you can make include:
Adding or removing specific supplements
Changing your delivery frequency
Updating your shipping address
Swapping products based on updated quiz results
Changes take effect on your next scheduled delivery. If your next order is processing soon, make your changes as early as possible to ensure they're applied in time.

Question 4

Can I pause or cancel my subscription?

Accepted Answer

Yes, you can pause or cancel your subscription at any time with no penalties. Simply log in to your account dashboard and navigate to your subscription settings.If you pause, your upcoming deliveries are put on hold until you're ready to resume. If you cancel, no further charges or deliveries will occur. You can always reactivate your subscription later if you'd like to continue.

Question 5

How does the PersonaPath subscription work?

Accepted Answer

When you order through PersonaPath, you can choose a one-time purchase or a subscription. With a subscription, your supplements are automatically delivered on a recurring schedule (typically every 30 days), so you never run out.Subscribers benefit from a discounted price compared to one-time purchases. You can pause, skip, modify, or cancel your subscription at any time from your account dashboard — no commitments or hidden fees.

Subscription & Orders