Question 1

What happens if my package is lost or damaged?

Accepted Answer

If your package arrives damaged or doesn't arrive at all, please contact us as soon as possible at hello@personapath.com. Include your order number and, if applicable, photos of the damaged package or products.We'll work with our shipping partner to investigate and will either send a replacement or issue a full refund — whichever you prefer. Your satisfaction is our priority, and we'll make it right.

Question 2

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package in real time. You can also view your order status and tracking information from your account dashboard under the "Orders" tab.If you haven't received a shipping confirmation within 3 business days of placing your order, please check your spam folder first, then contact our support team for assistance.

Question 3

Is shipping free?

Accepted Answer

We offer free standard shipping on orders within Denmark above a certain order value. For other European destinations, shipping rates are calculated at checkout based on your location and order size.Subscription orders often qualify for free or reduced shipping. Check the checkout page for the most current shipping rates and any active free shipping promotions.

Question 4

How long does shipping take?

Accepted Answer

Shipping times depend on your location:

Denmark: 1–3 business days

EU countries: 3–7 business days

Rest of world: 7–14 business days (where available)
Orders are typically processed within 1–2 business days. You'll receive a tracking number via email once your order has shipped, so you can follow your delivery every step of the way.

Question 5

Where do you ship to?

Accepted Answer

We currently ship to Denmark and most European countries. We're actively working on expanding our shipping coverage to more regions.If your country isn't listed at checkout, feel free to contact us — we may be able to arrange delivery to your location. Shipping availability and costs vary by destination.

Shipping & Delivery