Question 1

What should I do if my payment fails?

Accepted Answer

If your payment fails, first check that your card details are entered correctly and that your card hasn't expired. Also ensure your bank isn't blocking the transaction — some banks flag international purchases.You can try a different payment method at checkout. If the issue persists, contact your bank to authorize the payment, or reach out to us at hello@personapath.com and we'll help you resolve it.

Question 2

Do you offer payment in multiple currencies?

Accepted Answer

Our prices are primarily listed in Danish Kroner (DKK). Depending on your location, checkout may display prices in your local currency. The final charge on your statement will reflect the exchange rate applied by your bank or payment provider at the time of purchase.We're working on supporting more local currencies directly. If you have questions about pricing in your currency, feel free to contact us.

Question 3

When will I be charged for my subscription?

Accepted Answer

Your first charge occurs when you place your initial order. For subscriptions, subsequent charges happen automatically on your renewal date — typically every 30 days from your last order.You'll receive an email notification a few days before each renewal, giving you time to make any changes to your plan. You can view your next billing date in your account dashboard under subscription settings.

Question 4

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed through Shopify's secure payment infrastructure, which is PCI DSS Level 1 compliant — the highest level of payment security certification. Your payment details are encrypted and never stored on our servers.We also support secure authentication methods like 3D Secure for an extra layer of protection on card payments.

Question 5

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods including:
Credit and debit cards (Visa, Mastercard, American Express)
MobilePay
Apple Pay and Google Pay
Shopify Pay
Available payment options may vary by region. All accepted payment methods are displayed at checkout.

Payment